The Tropic

The Aztec

WHAT YOU NEED TO KNOW

NEW POLICY:  Sorry, but we no longer will accept large (60 lb +)  un-neutered males.  Some exceptions will be made for already existing customers.  We apologize for any inconvenience, but due to problems caused by overly destructive and aggressive large males, we must take into consideration the safety of our other boarders.

OUR HOURS- While we have 'business hours' and are normally here during those times, we operate by scheduled appointments as much as possible.  We have very few time windows to get away and run necessary errands, therefore please do not assume we will always be here if we are not expecting you.  We ask that you please always call ahead and give us advance notice if your plans have changed.  Thank you.

HOLIDAYS-  We almost always have space to take dogs, the exception is during the holidays.   Please try to reserve your space in advance when possible.  We will do our best to accomodate as many as we can, however we will not accept more than we can give quality care to.  Always feel free to check our availability even at the last minute.  Also, we are now able to heat the Aztec as well as the always climate-controlled Tropic, so all the holiday dogs will be cozy!  

We are open every day of the year to care for the dogs, but do not allow pick-ups or drop-offs on the day of major holidays.  Dogs must be checked in the day prior on holidays.


FOOD- It is best for your dog if it is kept on its usual diet.  If you restrict your dog's food please sort rations into individual feedings in ziplock bags to simplify our feedings.  Also please label your dog's food with its name.  We will provide dishes, so please leave your own at home.   If you prefer and your dog does not have a sensitive stomach, we will gladly serve our house food at no extra cost. 

BEDDING-  You may bring your dog's own bedding if you wish.  Sometimes even calm dogs turn their beds into chew toys while at the resort and have a great time de-stuffing them.  Bedding should be machine washable.  If bedding is not brought, we will provide your dog with a blanket as long as constant soiling or destroying is not a problem.

MEDICATION-  We will gladly administer up to 2 medications at no extra charge.  Over 2 will be charged $1 per medication per each time given.

TOYS AND TREATS-  Your dog's own toys and treats may be brought.  Please restrict toys to two and label with your dog's name if possible.  Toys often get tossed about and may be difficult to locate when you leave.  We will always try to return all of your things to you, but we often have a multitude of toys and gear to keep track of!  If we are unable to find an item or one is forgotten, please note that we will not deliver or mail those items.  Please let us know and we will gladly hold that item for you until your next visit.   Rawhide is allowed but cannot be constantly supervised so bring at your own risk.

FEES-  $14 is the nightly rate for one dog staying 1-7 days.  Cats are charged the same rates as dogs.
Discounts are given for lengthy stays or multiple dogs.  Dogs arriving or leaving after closing hours will incur extra fees in order to protect our private time. 

REQUIREMENTS-  Please have your dog's vaccinations current and bring us a copy for us to keep for our files.  We require the standard vaccinations, rabies, and kennel cough (bordetella).  Some vets do not standardly administer kennel cough so check and make certain your dog is protected!  Ideally your dog should have the kennel cough vaccine between 1 week and 6 months prior to being boarded.   While we do not require flea prevention as there is no way for us to police it, we do strongly recommend it anytime your pet will be around other animals.  If fleas are found on your pet, a Capstar flea pill will be given and  $10 added to your bill to protect the integrity of the facility.

Finally... Relax.  We are professionals and have experience in handling most every type of personality of dog.  Nervousness is contagious.  Your dog will pick up on your emotions, so the best attitude is to know your dog is going to have a good time and normally it will!  We are a home away from home!!